Do I want to keep the Places Tracker app (previously Places Locker) on my system? You will have observed that the Places Locker app now shows as Places Tracker. If you happen to at present use Places Tracker for health monitoring, gadget pairing or digital programming, you will want to maintain it downloaded in your device, the place these functionalities will stay. Your membership card, bookings, digital workouts, ItagPro information, blogs and entry to Course Hub have all now moved over to the Places Leisure app. Where can I download the new app? The Places Leisure app is available for ItagPro Apple (iOS) and Android gadgets. Simply go to the App Store for Apple units and Google Play for Android and ItagPro search for 'Places Leisure'. I've downloaded the brand new Places Leisure app. Great! You're almost set. Simply use the identical username and password connected to your membership to login, select your chosen centre and you're all set!
I have downloaded the new Places Leisure App however I've forgotten my password? Simply click on on the 'Forgotten Password' function, you may be presented with the reset password page, homepage input your electronic mail address and ItagPro press send. The email confirmation web page will present. At this point, please press the back arrow at the top of the web page, not the ‘Back to Login’ option at the bottom. You can then full the reset, following receipt of the email, and log into the app along with your new password. Please note that it could take up to 30 minutes for the e-mail to arrive. Where do I find my QR code and why do I need it? Your QR code is your membership card in digital format. You have to this to access our centres with turnstiles. To seek out your QR code, simply head to the homepage of the app and choose 'Membership card'.
If you are attending swimming classes, your QR code will activate 15 minutes before your lesson time. In the event you share the drop off/decide up, just ask a member of the crew for an extra printed membership card on you subsequent go to. How do I handle my booking, e.g., cancel a session? On the principle homepage, choose ‘manage bookings’ to view your whole upcoming bookings as well as previous bookings. For those who are looking to cancel an upcoming booking, select the session you wish to cancel and click 'cancel booking'. Please notice that you must cancel your session not less than 2 hours previous to its begin time, in any other case you may incur a no show payment. I forgot to cancel my session forward of time and I've been charged. How do I pay this? On the primary homepage, choose ‘my account’ and select ‘my charges’ from the array of choices. Your outstanding costs will seem here, where you'll be able to complete your cost.
How do I view and ItagPro replace my personal particulars? On the principle homepage, choose ‘my account’ and chose ‘my profile’ from the choices. This is the place all your data may be discovered. How do I replace my contact preferences? Head to the 'my account' section and click on on 'contact preferences'. On this page, scroll down and click on on 'my contact preferences' the place you will be capable to update your choose in standing. If you have opted to not obtain our advertising and marketing communications, you'll nonetheless obtain electronic mail communications which are essential to the service we offer you by way of a legitimate e-mail address hooked up to your member account. The app is not going to let me e book? Please test you probably have two issue authentication on your account. The app is not going to allow you to book if this is switched on. We would not have two factor authentication on the new app as it isn’t required as a safety function because we don’t store card particulars.